 |
 |
 |
| |
Job Title
Application Support Lead / Remedy - Level C - Charlotte, NC
Location
Charlotte, NC
Listing Date
May 02, 2008
Reference Number
376369
Employment Type
Permanent
Salary
Not Disclosed
Experience Requirements
None Given
Accenture
Recruiter Accenture
Company Web Site
|
|
| |
 |
|
|
|
|
Job Title: Application Support Lead /Remedy - Level C - Charlotte, NC
Company Name: Accenture
Required Technical Skills:
Application Architecture & Integration
Job Description:
Organization: Application Outsourcing
Location: Charlotte, NC
People within the Client Operations-AO workgroup are responsible for the day-to-day provision of long-term outsourcing services to one or several clients. Client Operations is where the majority of Services people reside and, typically, people in the workgroup are based permanently at a client location.
Our AO resources can expect to:
- Incorporate skills which support the programming, management and maintenance services required to implement and support new installations or maintain and improve existing legacy systems for our clients.
- Receive ongoing training to build and extend professional, technical and management skills in all areas
- Enjoy our comprehensive and generous benefits package
The Application Support Lead is the lead Accenture representative to the Client for Corporate Application support management for the Client. The Application Support Lead is charged with managing the daily work activities of one application support team and the ongoing long-term relationship with the Client by delivering contracted services, monitoring contract financial responsibilities and ensuring quality service.
Qualifications
Basic Qualifications:
- minimum 3 years of Remedy, experience to include design, build, test, and/or support
Preferred skills:
- Familiarity with Informatica, data warehousing, JAVA & reporting tools
- Proven ability to lead a team of developers, programmers and specialists
- Work planning
- Budget & schedule maintenance
- Scope management
- Issue & Risk management
- Project Status Reporting
- People development
- Quality & process continuous improvements
- Report functionality to appropriate leadership as required
Professional Skills:
- Strong client interaction skills
- Schedule and critical path management
- Issue and risk management skills — ability to anticipate risks and issues on complex projects across a broad range of business functions within the organization
- Continuous improvement skills
- Coaching and mentoring skills required for junior team members
- Excellent communication skills (oral and written)
- Individual will also need to be comfortable following thru with individuals, both internal and external who many execute outside the process
Travel Commitment:
- 5% travel to the client site could be required.
--------------------------------------------------------------------------------------------------------
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
We are an Equal Opportunity Employer.
**Please note you will be re-directed to JobServe to submit your resume
About Accenture:
Accenture is a global management consulting, technology services and outsourcing company. The main reason people choose a career at Accenture is because of the work we do. With many of the word’s leading companies as our clients—including 91 of the Fortune Global 100, two-thirds of the Fortune Global 500 and government agencies around the world—every project we undertake is helping shape the future of business, government and society.
Another reason to join Accenture is because our people enjoy working here. Join Accenture and you will work in a dynamic environment, teaming with motivated people that make ideas happen. We have an extremely diverse workforce, but are united by a common culture. We promote an inclusive, collaborative and entrepreneurial environment where people use teamwork, respect and trust to achieve goals.
You’ll find the flexibility that helps you strike the right balance between your work and personal life. And you’ll have access to a renowned training program throughout your career to support your career development and stay at the top of your game. We offer around 80 more training hours than our competitors—in 2006 alone we invested nearly $700 million in training and provided an average of 75 hours of training per person.
With 152,000 employees in 49 countries, we bring together the unique experiences and perspectives of a diverse workforce to help clients become high-performance businesses. In other words, we help them become more successful in every part of their business, from strategic planning to day-to-day operations. This includes helping them identify and enter new markets, increase revenues in existing markets, and deliver their products and services more effectively and efficiently.
The sheer scale of our technology capabilities and client engagements differentiates what we do from most other companies. Many of our clients are global organizations, so we build systems that operate across several countries and even continents—creating the digital infrastructure of business today. We know better than most how to mobilize the right people, skills, alliances, and technologies to deliver innovation and results that create high-performance businesses.
Visit our website to learn more about Accenture and all of our career opportunities.www.uscareers.accenture.com
View more jobs from Accenture
|
