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Job Description:

Organization: Outsourcing - IO
Location: Cincinnati, OH

If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.


Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.


Most of our people in Services are based long-term at a client location, an Accenture Delivery Center or, in some cases, an Accenture office.

Job Description
People within the Client Operations-IO workgroup are responsible for the day-to-day provision of long-term outsourcing services to one or several clients. Client Operations is where the majority of Services people reside and, typically, people in the workgroup are based permanently at a client location. Infrastructure Outsourcing (IO) is the ongoing management and/or improvement of activities related to a part or to the whole of a technical infrastructure (eg information systems, security systems, telecommunications networks), allowing companies to focus on their core business and competencies.


SAP Delivery Account Lead assumes overall responsibility for the delivery of SAP Basis technical application services provided by IO Cincinnati Delivery Center to the specific client project team(s). The Account Lead directs and manages a team of resources located in the US and India, controls the project budget for IO services provided, communicates with and helps set technical direction for services delivered out of the Cincinnati Delivery Center. The Account lead is also responsible for expanding the interest of the Cincinnati IO Delivery Center to ensure the success of the Center and its services.

Key responsibilities may include:
- Understand and communicate activities to each of the project(s)/client(s) under the Leads management. - Manage the budget for each service contracted.
- Supervise team members to ensure delivery of work.
- Ensure team members are being developed through appropriate assignments and training.
- Provide role descriptions for each individual on the team to ensure proper understanding of team objectives
- Escalates project issues to delivery center senior management
- Understand overall scope of project
- Responsible for meeting SLA’s defined with the projects/clients
- Completes performance feedback for team members
- Look for additional services that could be sold to support other project needs
- Provide cost estimates to project for additional services
- Manage relationship with project senior executives
- Aware of tasks (i.e. upgrades, conversions, stress testing, etc.)
- Serves as escalation point for serious support issues/problems
- Oversee project and tech leads.
- Maintaining Arrangement Letters & scope of services with project team(s)


Technical Design
- Determine boundary and relationship between technical architecture and application layer.
- Assess the feasibility of an application for a given technical architecture.
- Balance quality requirements against development and maintenance costs in resolving application architecture issues.
- Specify technical design approach and standards.


Technology Architecture
- Review customer’s architecture strategy in order to ensure adequacy.
- Ensure that the architecture supports the requirements of the business process architecture.

Qualifications

Basic Qualifications:
- 5+ years of experience in the following:
- Technical design
- Administration
- Management
- 4+ years of SAP Basis experience, preferably in R/3, BW and CRM environments
- 2+ years experience in RDBMS management, preferably Oracle
- 1+ years experience working as a lead in a “Run” environment
- Bachelor’s Degree


Preferred Skills:
- Experience implementing successful selling strategies/techniques
- Thorough understanding of process requirements related to operations management
- Financials management skills
- Experience in managing a team located in distributed geographies around the world

Professional Skill Requirements
- Proven ability to work independently and as a team member
- Ability to be flexible and work analytically in a problem-solving environment
- Excellent communication (written and oral) and interpersonal skills
- Strong supervisory, coaching and project management skills
- Must display professionalism and confidence
- Excellent customer service skills
- Proven global expertise and perspective; executive level presence and influence
- Strong organizational, multi-tasking, and time-management skills
- Excellent negotiation, influence, mediation and conflict management skills
- Excellent business acumen and industry acumen

Our people are our most important asset and we invest considerable resources to provide on-going training that builds and extends professional, technical and management skills in all areas. Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development. You will work with your manager to determine what skills you need and how to build them.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.


Accenture is Equal Opportunity Employer.

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About Accenture:

Accenture is a global management consulting, technology services and outsourcing company. The main reason people choose a career at Accenture is because of the work we do. With many of the word’s leading companies as our clients—including 91 of the Fortune Global 100, two-thirds of the Fortune Global 500 and government agencies around the world—every project we undertake is helping shape the future of business, government and society.

Another reason to join Accenture is because our people enjoy working here. Join Accenture and you will work in a dynamic environment, teaming with motivated people that make ideas happen. We have an extremely diverse workforce, but are united by a common culture. We promote an inclusive, collaborative and entrepreneurial environment where people use teamwork, respect and trust to achieve goals.

You’ll find the flexibility that helps you strike the right balance between your work and personal life. And you’ll have access to a renowned training program throughout your career to support your career development and stay at the top of your game. We offer around 80 more training hours than our competitors—in 2006 alone we invested nearly $700 million in training and provided an average of 75 hours of training per person.

With 152,000 employees in 49 countries, we bring together the unique experiences and perspectives of a diverse workforce to help clients become high-performance businesses. In other words, we help them become more successful in every part of their business, from strategic planning to day-to-day operations. This includes helping them identify and enter new markets, increase revenues in existing markets, and deliver their products and services more effectively and efficiently.
The sheer scale of our technology capabilities and client engagements differentiates what we do from most other companies. Many of our clients are global organizations, so we build systems that operate across several countries and even continents—creating the digital infrastructure of business today. We know better than most how to mobilize the right people, skills, alliances, and technologies to deliver innovation and results that create high-performance businesses.

Visit our website to learn more about Accenture and all of our career opportunities.www.uscareers.accenture.com

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