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Job Title
Regional Remote Service Account Manager - Cincinnati, OH
Location
Cincinnati, OH
Listing Date
Apr 27, 2008
Reference Number
357027
Employment Type
Permanent
Salary
Not Disclosed
Experience Requirements
None Given
Accenture
Recruiter Accenture
Company Web Site
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Job Title: Regional Remote Service Account Manager - Cincinnati, OH
Company Name: Accenture
Required Technical Skills:
Infrastructure/IT Admin and Support
Job Description:
Organization: Outsourcing Operations - IO
Location: Cincinnati, OH
People within the Client Operations-IO workgroup are responsible for the day-to-day provision of long-term outsourcing services to one or several clients. Client Operations is where the majority of Services people reside and, typically, people in the workgroup are based permanently at a client location. Infrastructure Outsourcing (IO) is the ongoing management and/or improvement of activities related to a part or to the whole of a technical infrastructure (eg information systems, security systems, telecommunications networks), allowing companies to focus on their core business and competencies.
Our IO resources can expect to:
- Incorporate skills which support the programming, management and maintenance services required to implement and support new installations or maintain and improve existing legacy systems for our clients.
- Receive ongoing training to build and extend professional, technical and management skills in all areas
- Enjoy our comprehensive and generous benefits package
The RRSAM will be the conduit into the Regional Delivery Organization and facilitate the coordination of account-specific needs/issues and educating/promoting delivery capabilities/services back to the account. The RSAM’s primary "customer" is the IT Infrastructure Lead responsible for a particular client account and the RSAM serves as the single point of contact into the Regional Delivery teams, working through the SDMs, for addressing Global Delivery account coordination and client management activities (but not operational service delivery).
Qualifications
Basic Qualifications:
* Minimum of 8 Years IT industry experience
* Minimum of 5 Years of client delivery experience in one of the following:
- Networking
- Windows or Unix Systems Administration
- Oracle or SQL Server Database Administration
* Minimum of 5 years of supervisory experience
* Minimum of 3 years experience in financial budget responsibility for project team(s)
Preferred Skills:
* Demonstrated experience in leading client service transitions
* Thorough understanding of Accenture IO Global Delivery Organization
* Training/Certification in ITIL Service Management Framework
* Experience managing relationships with 3rd party vendors or Data Centers
* Experience managing work efforts across multiple global locations
* Experience creating work plans and implementing large/complex IT work efforts on time and within budget
* Ability to prioritize, organize, and manage activities between multiple clients
Professional Skill Requirements:
* Excellent customer service skills
* Excellent communication skills
* Excellent problem solving skills
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
We are an Equal Opportunity Employer
**Please note you will be re-directed to JobServe to submit your resume
About Accenture:
Accenture is a global management consulting, technology services and outsourcing company. The main reason people choose a career at Accenture is because of the work we do. With many of the word’s leading companies as our clients—including 91 of the Fortune Global 100, two-thirds of the Fortune Global 500 and government agencies around the world—every project we undertake is helping shape the future of business, government and society.
Another reason to join Accenture is because our people enjoy working here. Join Accenture and you will work in a dynamic environment, teaming with motivated people that make ideas happen. We have an extremely diverse workforce, but are united by a common culture. We promote an inclusive, collaborative and entrepreneurial environment where people use teamwork, respect and trust to achieve goals.
You’ll find the flexibility that helps you strike the right balance between your work and personal life. And you’ll have access to a renowned training program throughout your career to support your career development and stay at the top of your game. We offer around 80 more training hours than our competitors—in 2006 alone we invested nearly $700 million in training and provided an average of 75 hours of training per person.
With 152,000 employees in 49 countries, we bring together the unique experiences and perspectives of a diverse workforce to help clients become high-performance businesses. In other words, we help them become more successful in every part of their business, from strategic planning to day-to-day operations. This includes helping them identify and enter new markets, increase revenues in existing markets, and deliver their products and services more effectively and efficiently.
The sheer scale of our technology capabilities and client engagements differentiates what we do from most other companies. Many of our clients are global organizations, so we build systems that operate across several countries and even continents—creating the digital infrastructure of business today. We know better than most how to mobilize the right people, skills, alliances, and technologies to deliver innovation and results that create high-performance businesses.
Visit our website to learn more about Accenture and all of our career opportunities.www.uscareers.accenture.com
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