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Job Description:

Organization: Public Sector
Location: Clarendon, Va


If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.


Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition. Most of our people in Services are based long-term at a client location, an Accenture Delivery Centre or, in some cases, an Accenture office.


People within the Client Operations-Other workgroup are responsible for the day-to-day provision of long-term outsourcing services to one or several clients. Client Operations is where the majority of Services people reside and, typically, people in the workgroup are based permanently at a client location.


Job Description
Performance Management Specialist works with the Operations Group (OG) to assist the organization in the take-up, implementation, and use of metrics as a way of managing the organization. The team also works to establish a performance management capability within the organization including performance assessment, performance improvement, and accountability.

Specific job functions with include:

• Assist Operations Group in the take-up of the metrics process including -but not limited to- reports, meetings, and action plans as described in the Operational Metrics Management Plan
• Create and deliver weekly metric reports for the organization as appropriate
• Facilitate weekly performance report meetings as required
• Educate personnel on performance management and related topics (follow guidance provided in the Operational Metrics Management Plan deliverable
• Assist personnel in the use of the Analytics application; create reports and alerts as required, instruct personnel on how to use Analytics, educate personnel on the tools capabilities
• Assist in the development and implementation of selected metrics as required
• Recommend improvements to processes and applications (e.g. Siebel) as required
• Promote and assist in the take-up of transformation processes
• Introduce and facilitate the development of performance expectations for management
• Develop organization unit
• Facilitate the development and execution of reviews for performance and goal progress (business operations reports)
• Facilitate the development and execution of root-cause analysis and plans for improving operational measure performance based on goals and strategy
• Develop and execute against additional measures and processes as needed to support program goals and mature Operations Group’s performance management capability

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About Accenture:

Accenture is a global management consulting, technology services and outsourcing company. The main reason people choose a career at Accenture is because of the work we do. With many of the word’s leading companies as our clients—including 91 of the Fortune Global 100, two-thirds of the Fortune Global 500 and government agencies around the world—every project we undertake is helping shape the future of business, government and society.

Another reason to join Accenture is because our people enjoy working here. Join Accenture and you will work in a dynamic environment, teaming with motivated people that make ideas happen. We have an extremely diverse workforce, but are united by a common culture. We promote an inclusive, collaborative and entrepreneurial environment where people use teamwork, respect and trust to achieve goals.

You’ll find the flexibility that helps you strike the right balance between your work and personal life. And you’ll have access to a renowned training program throughout your career to support your career development and stay at the top of your game. We offer around 80 more training hours than our competitors—in 2006 alone we invested nearly $700 million in training and provided an average of 75 hours of training per person.

With 152,000 employees in 49 countries, we bring together the unique experiences and perspectives of a diverse workforce to help clients become high-performance businesses. In other words, we help them become more successful in every part of their business, from strategic planning to day-to-day operations. This includes helping them identify and enter new markets, increase revenues in existing markets, and deliver their products and services more effectively and efficiently.
The sheer scale of our technology capabilities and client engagements differentiates what we do from most other companies. Many of our clients are global organizations, so we build systems that operate across several countries and even continents—creating the digital infrastructure of business today. We know better than most how to mobilize the right people, skills, alliances, and technologies to deliver innovation and results that create high-performance businesses.

Visit our website to learn more about Accenture and all of our career opportunities.www.uscareers.accenture.com

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