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Job Title
ANSS - Helpdesk Specialist- Alexandria, VA
Location
Arlington, VA
Listing Date
May 09, 2008
Reference Number
362026
Employment Type
Permanent
Salary
Not Disclosed
Experience Requirements
None Given
Accenture
Recruiter Accenture
Company Web Site
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Job Title: ANSS - Helpdesk Specialist- Alexandria, VA
Company Name: Accenture
Required Technical Skills:
Application Architecture & Integration
Job Description:
Organization: Public Service
Location: Kingstowne, VA
If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.
Accenture Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition. Most of our people in Services are based long-term at a client location, an Accenture Delivery Centre or, in some cases, an Accenture office.
People within the Client Operations workgroup are responsible for day-to-day provision of long-term outsourcing services to one or several clients. Client Operations is where the majority of Services people reside and, typically, people in the workgroup are based permanently at a client location.
Job Description
The Helpdesk Specialist is responsible for handling problem tickets, directing or making repairs and user communications.
Key responsibilities may include:
- Perform Tier 1 helpdesk support within the CIO team, and work closely with including tier 2 and 3 external referrals
- Provide break/fix desktop resolution with trouble tickets reporting
- Perform account creation and decimation under terms of security procedures
- Provide timely reporting of problem repair
- Provide support for network devices within the LAN including printers, scanners, plotters, facsimile, Audio Video (AV) equipment, Internet Protocol (IP).
- Assist in the support of computers, including high level client personnel
- Assist in the support permanent facilities occupants and temporary occupants, including high profile guests, large training activities, and large scaled testing activities
Qualifications
Basic Qualifications:
- 6 months of technical helpdesk support experience with Microsoft XP desktop
Professional Skill Requirements
- Proven ability to work independently and as a team member
- Ability to be flexible and work analytically in a problem-solving environment
- Excellent communication (written and oral) and interpersonal skills
- Strong supervisory, coaching and project management skills
- Strong organizational, multi-tasking, and time-management skills
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
These roles require U.S. Citizenship due to Client Clearance requirements
Accenture is an Equal Opportunity Employer
**Please note you will be re-directed to JobServe to submit your resume
About Accenture:
Accenture is a global management consulting, technology services and outsourcing company. The main reason people choose a career at Accenture is because of the work we do. With many of the word’s leading companies as our clients—including 91 of the Fortune Global 100, two-thirds of the Fortune Global 500 and government agencies around the world—every project we undertake is helping shape the future of business, government and society.
Another reason to join Accenture is because our people enjoy working here. Join Accenture and you will work in a dynamic environment, teaming with motivated people that make ideas happen. We have an extremely diverse workforce, but are united by a common culture. We promote an inclusive, collaborative and entrepreneurial environment where people use teamwork, respect and trust to achieve goals.
You’ll find the flexibility that helps you strike the right balance between your work and personal life. And you’ll have access to a renowned training program throughout your career to support your career development and stay at the top of your game. We offer around 80 more training hours than our competitors—in 2006 alone we invested nearly $700 million in training and provided an average of 75 hours of training per person.
With 152,000 employees in 49 countries, we bring together the unique experiences and perspectives of a diverse workforce to help clients become high-performance businesses. In other words, we help them become more successful in every part of their business, from strategic planning to day-to-day operations. This includes helping them identify and enter new markets, increase revenues in existing markets, and deliver their products and services more effectively and efficiently.
The sheer scale of our technology capabilities and client engagements differentiates what we do from most other companies. Many of our clients are global organizations, so we build systems that operate across several countries and even continents—creating the digital infrastructure of business today. We know better than most how to mobilize the right people, skills, alliances, and technologies to deliver innovation and results that create high-performance businesses.
Visit our website to learn more about Accenture and all of our career opportunities.www.uscareers.accenture.com
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