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Paladin Consulting, Inc. has been in the IT Staffing Augmentation Industry for over twenty-five years and we are the Premier Employee Sourcing provider for many fortune 100 companies. We offer benefits to our consultants and permanent opportunities into the best companies available. Our corporate headquarters is located in Dallas, Texas and we provide consulting services throughout the United States. Our services include contract, contract to hire and permanent opportunities in the IT Market for Defense, Retail, Healthcare, Manufacturing, Finance and many others. It all starts with a fun environment, room for advancement and a perfect work-life balance. Paladin Consulting, was named among the fastest growing private companies in America! Industry Associations/Memberships/Affiliations: NACCB, MTBC, AIRS, BBB, Greater Dallas Chamber, Naps, DFW Recruiters Association, SHRM and SIA. To learn more about Paladin please visit our Website or call us toll free at 877-783-1995. Title: Field Support Desktop Support Tech (Paid on Per Call Basis) Contract Duration: 3 Month Contract to Hire Location: Kansas City, MO Shift: Monday Friday 8:00am-5:00pm Pay Rate: Runs under 50 miles radius pays $25 per call Runs over 50 mile radius pays $32 per call (Average 4-8 calls per day) DESCRIPTION OF POSITION Transactional Technician Position Overview: The Candidate will perform hands-on desktop computer Break/Fix and Simple to Complex Installation, Add, or Change requirements of peripherals & Device Drivers. Completes all assigned service calls with professionalism and technical expertise. Ensures that quality and service level goals are achieved in a timely manner. Completes all administrative duties correctly and promptly. Duties and Responsibilities: - Provides quality customer service and support for designated equipment. - Escalates problems to appropriate next level of support when necessary. - Monitors assigned service calls to ensure timely completion. - Ensures all time reporting and other required reports are accurate and submitted on time. - Meets or exceeds various service levels as established by assignment (calls per day, ETA's, on-time response, administrative call closure, customer satisfaction.) - Responsible for ensuring on-going maintenance and development of positive customer relationships with all business partners and customers. Required Skills and Abilities: As a Level I Engineer/Technician you will be required to have exceptional skills in the following areas: - Minimum of two (2) years documented direct Dell PC and Dell Laptop Hardware Service experience. - Dell certifications. (If they are not Dell Certified must be willing to earn certification). - A Certification - Must have a documented printer experience, preferably Lexmark (6x, 8x, 9x). These are large printers usually (300 lbs) Note: Must have documented hardware break-fix experience with Dell products. They are not looking for help desk support personnel. These individuals must have experience making calls, at least 4 calls per day. Pay Rate: Runs under 50 miles radius pays $25 per call Runs over 50 mile radius pays $32 per call If interested please send a Word Formatted Resume to: (see below) Rebekah Knight AIRS Certified Technical Recruiter PALADIN Consulting, Inc. Direct Line: 214-254-3954 Toll Free: 877-783-1995 ext 3954 (see below).

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About PALADIN Consulting, Inc.:

PALADIN Consulting, Inc. is a privately held business and a national provider of Information Technology consulting and custom software development services; high end clerical, accounting and other specialty professional staffing services, including desktop publishing and computer graphics services. PALADIN Consulting, Inc. has been providing IT services specializing in Information Technology professionals from Help Desk to System Programmers for over 20 years. Position types are contract, contract to hire, and permanent. PALADIN Consulting, Inc. offers benefits to consultants including Medical, Dental, Vision, Short & Long Term Disability Insurance, Life Insurance, and 401K Plan. Automatic Payroll Deposit is available.

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