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Job Description:

Organization: Application Outsourcing
Location: Milwaukee, WI


If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

People within the Client Operations-AO workgroup are responsible for the day-to-day provision of long-term outsourcing services to one or several clients. Client Operations is where the majority of Services people reside and, typically, people in the workgroup are based permanently at a client location. Application Outsourcing (AO) incorporates skills which support the programming, management and maintenance services required to implement and support new installations or maintain and improve existing legacy systems for our clients.



Team Lead


The Team Lead is responsible for delivering the support, maintenance and development of an application or application module supported by a High Performing Team (HPT). The primary responsibility of a Team Lead is to provide work request and personnel management at a team level, manage performance to quality and service levels. The Team Lead manages the team members’ adherence of standard processes, maintenance of quality and performance to service levels and schedule. The Team Lead works collaboratively with the Application Architect to coordinate project schedules, budgets, work request management, resource planning, and work authorization. The Team Lead participates in functional review and design, and is responsible for Process Excellence within the team.


Responsibilities Include:

Request/Team Management

• Evaluate, categorize and prioritize requests according to the prescribed process
• Plan implementation efforts (dates, schedules)
• Direct team members in development and maintenance efforts and manage overtime
• Receive, analyze and distribute to the team reports on metrics and any associated work items related to improvement measures
• Conduct staff meetings on a weekly basis
• Keep management up to date on all production issues and resolutions
• Manage administrative tasks (review/approve time reports, status reports)
• Resource Planning
• Work collaboratively with Application Architect and management to manage delivery of work requests to schedule, budget, and contract requirements
• Manage/schedule team resources to work requests and manage work plans
• Manage workload between team members and identify team capacity requirements
• Investigate and estimate, with the Application Architect, work request effort
• Allocate work to appropriate resources based on skills and availability
• Assist in managing the resolution of issues by Application Specialists
• Continuous Improvement
• Esure that best practices/standards are documented, implemented and followed
• Ensure team members participate in root cause analysis and continuous improvement
• Lead new process development efforts and development of reusable materials
• Identify improvements for processes, standards, deliverables, etc.
• Manage staff development of knowledge of client’s business
• Team Collaboration
• Provide feedback for team member career development and produce performance evaluations in accordance with performance review cycles
• Manage and approve training
• Conduct one-on-one meetings with staff

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About Accenture:

Accenture is a global management consulting, technology services and outsourcing company. The main reason people choose a career at Accenture is because of the work we do. With many of the word’s leading companies as our clients—including 91 of the Fortune Global 100, two-thirds of the Fortune Global 500 and government agencies around the world—every project we undertake is helping shape the future of business, government and society.

Another reason to join Accenture is because our people enjoy working here. Join Accenture and you will work in a dynamic environment, teaming with motivated people that make ideas happen. We have an extremely diverse workforce, but are united by a common culture. We promote an inclusive, collaborative and entrepreneurial environment where people use teamwork, respect and trust to achieve goals.

You’ll find the flexibility that helps you strike the right balance between your work and personal life. And you’ll have access to a renowned training program throughout your career to support your career development and stay at the top of your game. We offer around 80 more training hours than our competitors—in 2006 alone we invested nearly $700 million in training and provided an average of 75 hours of training per person.

With 152,000 employees in 49 countries, we bring together the unique experiences and perspectives of a diverse workforce to help clients become high-performance businesses. In other words, we help them become more successful in every part of their business, from strategic planning to day-to-day operations. This includes helping them identify and enter new markets, increase revenues in existing markets, and deliver their products and services more effectively and efficiently.
The sheer scale of our technology capabilities and client engagements differentiates what we do from most other companies. Many of our clients are global organizations, so we build systems that operate across several countries and even continents—creating the digital infrastructure of business today. We know better than most how to mobilize the right people, skills, alliances, and technologies to deliver innovation and results that create high-performance businesses.

Visit our website to learn more about Accenture and all of our career opportunities.www.uscareers.accenture.com

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