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Job Title
Deskside Support Technologist - San Francisco, CA
Location
San Francisco, CA
Listing Date
May 07, 2008
Reference Number
370907
Employment Type
Permanent
Salary
Not Disclosed
Experience Requirements
None Given
Accenture
Recruiter Accenture
Company Web Site
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Job Title: Deskside Support Technologist - San Francisco, CA
Company Name: Accenture
Required Technical Skills:
Infrastructure/IT Admin and Support
Job Description:
Organization: Infrastructure Outsourcing
Location: San Francisco, CA
If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.
Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
The Services workforce is made up of four groups: Client Operations, Project Based, Delivery Centers and BPO Businesses. Most of our people in Services are based long-term at a client location, an Accenture Delivery Center or, in some cases, an Accenture office.
Job Description
People within the Client Operations-IO workgroup are responsible for the day-to-day provision of long-term outsourcing services to one or several clients. Client Operations is where the majority of Services people reside and, typically, people in the workgroup are based permanently at a client location. Infrastructure Outsourcing (IO) is the ongoing management and/or improvement of activities related to a part or to the whole of a technical infrastructure (eg information systems, security systems, telecommunications networks), allowing companies to focus on their core business and competencies.
Our IO resources can expect to:
- Incorporate skills which support the programming, management and maintenance services required to implement and support new installations or maintain and improve existing legacy systems for our clients.
- Receive ongoing training to build and extend professional, technical and management skills in all areas
- Enjoy our comprehensive and generous benefits packageThe Deskside support services technician is responsible for support and tracking of information technology devices including workstations, printers, servers, network, and telephones in the Austin location. Receives and responds to customer problems, issues, or requests. Ensures proper documentation, tracking, escalation, follow up, and resolution of all incidents. Provides Tier 2 support for customer service requests. Exhibits proficient technical skills and excellent customer service focus in daily responsibilities.
The LTS technologist will provide customer service and technology support for the local Northern California Offices (San Francisco, San Jose, Sacramento and Walnut Creek). Responsibilities may include but are not limited to receiving and responding to requests for technical assistance with Accenture hardware and software, managing/assisting with inventory using asset tracking software, and ensuring proper documentation, tracking, escalation, follow-up, and resolution of all incidents.
Position Requirement:
Must be willing to travel up to 25% to other Northern California Accenture offices. Occassional travel outside the region may also be required.
Qualifications
Basic Qualifications:
Bachelor degree in related field and 1 year of relevant work experience or 2 years of relevant work experience in either personal computer, customer service, help desk, or other appropriate technology support.
Minimum 1 year experience with the following:
- Technology Service Support
- Microsoft operating systems configuration/troubleshooting
- PC imaging/deployment tools (Ghost, Drive Image)
Minimum 2 years experience with the following:
- Microsoft Office products
- Microsoft Outlook
Preferred Skills and Qualifications:
- Print Services
- Internet Technologies
- Lotus Notes
- Data Network Services
- Voice Network Services
- PDA (Windows Mobile, Blackberry, Palm) devices
Professional Skill Requirements:
Excellent customer service skills Excellent communication and interpersonal skills Proficient problem solving and analytical skills, particularly with PC, server, & printer hardware Ability to interact effectively in a team environment Ability to follow instructions to produce desired results Aptitude to multitask workloads Ability to remain calm and courteous in challenging situations Ability to work with a broad range of experience levels Good administrative and organizational skills Willingness to work overtime and vary hours as required Ability to resolve difficult customer situations and escalate issues when appropriate Demonstrate consistent follow-through on assigned tasks Ability to prioritize tasks and complete assignments in a timely manner Demonstrate ability to balance quality of work with task completion
Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance. With more than 158,000 people in 49 countries, the company generated net revenues of US$16.65 billion for the fiscal year ended Aug. 31, 2006. Its home page is www.accenture.com.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
Accenture is Equal Opportunity Employer.
**Please note you will be re-directed to JobServe to submit your resume
About Accenture:
Accenture is a global management consulting, technology services and outsourcing company. The main reason people choose a career at Accenture is because of the work we do. With many of the word’s leading companies as our clients—including 91 of the Fortune Global 100, two-thirds of the Fortune Global 500 and government agencies around the world—every project we undertake is helping shape the future of business, government and society.
Another reason to join Accenture is because our people enjoy working here. Join Accenture and you will work in a dynamic environment, teaming with motivated people that make ideas happen. We have an extremely diverse workforce, but are united by a common culture. We promote an inclusive, collaborative and entrepreneurial environment where people use teamwork, respect and trust to achieve goals.
You’ll find the flexibility that helps you strike the right balance between your work and personal life. And you’ll have access to a renowned training program throughout your career to support your career development and stay at the top of your game. We offer around 80 more training hours than our competitors—in 2006 alone we invested nearly $700 million in training and provided an average of 75 hours of training per person.
With 152,000 employees in 49 countries, we bring together the unique experiences and perspectives of a diverse workforce to help clients become high-performance businesses. In other words, we help them become more successful in every part of their business, from strategic planning to day-to-day operations. This includes helping them identify and enter new markets, increase revenues in existing markets, and deliver their products and services more effectively and efficiently.
The sheer scale of our technology capabilities and client engagements differentiates what we do from most other companies. Many of our clients are global organizations, so we build systems that operate across several countries and even continents—creating the digital infrastructure of business today. We know better than most how to mobilize the right people, skills, alliances, and technologies to deliver innovation and results that create high-performance businesses.
Visit our website to learn more about Accenture and all of our career opportunities.www.uscareers.accenture.com
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