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First Line Analyst First Line Analyst Rate£15.22/HrLocationPheonix House Colliers Way, Pheonx Business park - Nottingham NG8 6AT Contract 3 months Job Description: FG FLA 27am-7pm shift Rota:07:00 - 15:3007:30 - 16:0008:00 - 16:3008:30 - 17:0009:00 - 17:3010:30 - 19:00 Day to day duties and expectations Call taking across multiple contracts. Queue management Good time keeping (scheduled adherence) Contacts per day; 30 for full time. 15 for Part time. Average handling time; 8 Minutes 100% contact to incident ratio - the only exceptions are what we call switchboard calls. (we only get a few a... more ->
Control Planner Control PlannerHays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business. Hays are recruiting... more ->
IT Service Manager - to £48,000 Rolling Contract with Large Public Sector Organisation IT Service Manager (Hybrid Working) Location: Belfast, Northern Ireland Hourly Rate: £19.81 to £25.81 Are you an experienced IT Service Manager looking for a role with one of the biggest organisations in Northern Ireland? Our client, a large housing associate based in Belfast, is seeking a dynamic individual to join their team. This role offers a hybrid working arrangement, allowing you to balance remote work with office-based collaboration. If you have had experience in the role in which you have overseen... more ->
Software Support Analyst (1st Line Helpdesk Support) Do you want a new career change or challenge working on some cutting edge projects & within an enjoyable fun working environment? If so, this is the role job for you! My client are an established software solutions organisation based in Bedfordshire who offer web & software (SaaS) products/services to national & international clients. Products are used by a variety of enterprising clients & are developed to the highest standards using the latest technologies and techniques. The position of Software Support Engineer will encompass the... more ->
1st Line Helpdesk Engineer - Active Directory, O365/Azure etc. 5 DAYS ON SITE 1st Line Helpdesk Engineer - Active Directory, O365/Azure etc. 5 DAYS ON SITE IN MANCHESTER. My Retail client based in Manchester, seeks an eager to learn, intelligent and technically astute 1st Line Helpdesk Engineer. You must have strong communication and interpersonal skills and be happy working 5 days a week onsite for £24K-£25K + Benefits. Key skills are - Active Directory, O365, Hardware/Printer. A successful candidate will be proficient in the use and build of desktop IT equipment. You will have a good... more ->
Company Description Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and inspired! Job Description Reporting to the Business Systems Manager, as the Business Analyst Team Leader you will lead a team providing business analysts expertise to a third party logistics company across its application landscape comprising of Transport, Warehouse,... more ->
Service Desk Analyst/1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst/1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis As a Service Desk Analyst/1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows Environment. The ideal candidate will have experience with Windows 10, MS Office, Active Directory, Citrix, ServiceNow and come from a busy Helpdesk environment. Service Desk Analyst/1st Line Support Analyst In accordance with the Employment... more ->
IT Technical Support Analyst - Leamington Spa, Warwickshire £35,000pa to £40,000pa + Benefits inc PRP Bonus, Pension, Private Health Care, Death in Service, 26 Days Holiday Skills Highly Desirable are any Software and Web Development experience and/or awareness particularly with Software development using PHP, HTML, Database query and management using MySQL, MSSQL End-User Support for PCs, Mobile & Hand-Held Devices, Tablets, MS Applications, Office 365 Administration, Windows 2019 Servers, VMware, Linux, and LAN/WAN and Wi-Fi Networking, Cyber Security, EDR - Endpoint, Detection, Response... more ->
Identity Access Management (IAM) Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This IAM Analyst role will see you working the IT Access Management function, covering, the administration of the set-up, maintenance and removal of user or account permissions to systems and data, including 3rd parties where this may be applicable. You will be responsible for providing System Access, conducting regular security reviews aligned to audit and CISSP best practice, and ensure that any new starters... more ->
Our client is seeking an experienced IT Service Desk Analyst to join their rapidly growing team. This role offers a competitive salary of £27K The successful candidate will have the opportunity to work within a supportive environment to develop their skill set. You will be responsible for assisting with 1st/2nd line helpdesk requests and device builds, providing support to head office and field based staff. IT SERVICE DESK ANALYST Salary: £27K Location: Mere, Knutsford Keywords: IT Support, Service Desk, Desktop Support, Microsoft Office365, SharePoint Administration, Windows Server 2019... more ->
Our client, a global leading consultancy, is currently seeking a Service Analyst to join their team. This is a unique opportunity to work with industry experts and contribute to high-profile projects while ensuring the delivery of compliant and traceable project documentation. Key Responsibilities - Serve as the first point of contact for end-users experiencing IT issues, providing immediate assistance and resolution. - Log, categorize, and prioritize incoming help desk tickets, ensuring accurate documentation and timely follow-up. - Troubleshoot and resolve common technical problems related... more ->
IT User Support Specialist/IT Support Analyst A fantastic opportunity has arisen for a IT User Support Specialist/IT Support Analyst to join our London based law firm on a permanent basis. Responsibilities and Duties:. Provide assistance by liaising with clients via email, telephone or in person as part of the London IT Service;. Ensure that all support requests are dealt with promptly and escalate unresolved issues to the London IT Manager or teams in London and New York;. Log all calls using Helpdesk Software (iSupport);. Escalate calls to the appropriate teams with the assistance of the IT... more ->
An excellent opportunity for an Experienced Helpdesk & Property Co-ordinator/Administrator to join a well-established company based in Kings Langley, Hertfordshire. The Company: They provide Mechanical, Electrical, Fabric and Management services for a wide range of buildings spanning the public, residential, commercial and private sectors click apply for full job details more ->
Do you have a passion for delivering quality customer service? Are you a natural leader that has a talent for inspiring teams? As Helpdesk Manager, you will be the driving force behind the team, ensuring the achievement of KPIs and meeting the needs of both our internal and external customers. Your role will involve the adaptation and development of procedures to always ensure the highest quality o click apply for full job details more ->
Are you ready for a new challenge in customer service? How about an exciting role working on a military estate in support of our Army customers? Youll get to be the first point of contact between the company and the customer. Join a great team at Aspire Defence Services The Helpdesk Operator is not like any other customer service role, even though proven experience of working in a customer service e click apply for full job details more ->