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Job Details
Service Desk Analyst (Contract)
Location: Manchester Country: UK Rate: £230pd inside IR35
Service Desk Analyst
Office 365, Active Directory, ServiceNow
South Manchester
£230pd inside IR35
My client, a leading managed IT service provider is looking for an experienced Service Desk Analyst to join their end client on a contract basis in South Manchester. This is a contract role inside IR35.
Job Summary:
To maintain all IT Systems to a high standard ensuring operational availability and to respond effectively to all help-desk requests.
Candidate Profile
- Ability to respond to a high volume of support tickets in a timely and professional manner, resolving and escalating when required
- Excellent customer service and communication skills
- Ensure the resolution of all IT incidents and service requests within agreed SLA's
Technical Skills:
- Active Directory (AD Manager Plus)
- Service Now
- Windows 10 & Office 2016 and above
- Office 365
- ITIL Foundation highly desirable
You will operate the help-desk, liaise with clients and suppliers, record and monitor system issues resolving or escalating when required.
Location: South Manchester
Rate: £230pd inside IR35
1 month initially
Posted Date: 30 Apr 2024
Reference: JSJW/JS/SD
Employment Business: IDPP
Contact: James Watson