Technical Support Engineer

3 months contract/Remote contract with Travel daily across 125 police sites in Devon and Cornwall.

Please Note: Candidates must be eligible for BPSS & NPPV3 Clearance and must have resided in the UK for a minimum of 5 years.

What you will be doing:

• Delivering successful technical resolutions to end user customer end user device issues escalated by first line/second line as require physical presence.
• Utilise experience and evolving technical ability to restore normal service to users as quickly as possible.
• Problem solving and application of technical knowledge to unknown issues.
• 3rd party hardware warranty management and repair
• To deal with customer requests in line with Service definitions and SLA's.
• Provide technical installation knowledge to complete change (HIMACs) requests within SLA
• Delivery of End User Device elements of Projects with agreed SLAs
• Completion of Configuration Item change forms and supply with SLA to Configuration Manager
• Accurate and timely time recording of activities
• Maintaining relationships with interfacing business functions and IT departments.

Skills Required for the Job:

• Competent Windows Operating System skills
• Active Directory, Group Policy troubleshooting and Client-Side networking.
• Competent MS SCCM deployment, troubleshoot and support skills
• Competent client application installation and troubleshooting skills
• Mobile Device Management, build and deployment
• Certified Lenovo Warranty professional
• Competent communication skills
• Competent analytical and creative skills
• Competent organisational and self-management
• 1 - 2 years' experience in a technical support/operational role