IT Support Analyst - Legal Sector, Award Winning Law Firm, MS Office Suite/Microsoft 365, iManage, Time Recording, BigHand

Our award winning law firm client are looking to recruit an IT Support Analyst (MS Office Suite/Microsoft 365, iManage, Time Recording, BigHand) on a permanent basis to support all computing and communications hardware and software and provide 1st and 2nd line support to London office and dealing with and responding to issues in a professional and timely manner.

The right IT Support Analyst (MS Office Suite/Microsoft 365, iManage, Time Recording, BigHand) will also provide general and second level application support to end-users. This includes deskside support, face to face support and remote support.

Day to day duties for this IT Support Analyst (MS Office Suite/Microsoft 365, iManage, Time Recording, BigHand) opportunity are:

• Provide deskside support on various applications, including Windows Operating Systems, MS Office Suite/Microsoft 365, iManage, Internet & Intranet, telephone, Unity Messaging, iPhone/Blackberry Work, Citrix, time recording, BigHand and proprietary applications.
• Maintain working knowledge of all Firm deployed applications.
• Providing assistance in testing new or upgraded applications.
• Special projects as requested by the IT Support Services Manager or the IT Operations Senior Manager.
• Support AV within the Firm (Webex, MS Teams and Zoom)
• Maintenance of iPhones and iPads
• Maintenance of Home office systems
• Dealing with some aspects of network support (eg adding, changing and/or deleting users from the Firm's network, as needed)
• Monitoring the LAN/WAN (basic diagnostics)
• Hardware maintenance and documentation

Key Skills and Experience required for this IT Support Analyst (MS Office Suite/Microsoft 365, iManage, Time Recording, BigHand):

• Strong PC, Windows, and applications knowledge.
• Technical skills required: Active Directory, Windows 10, Citrix, MS Office 2016/Microsoft 365, Internet/Intranet technology, printers & printing, PC Desktop and Laptop hardware knowledge, call logging systems.
• Excellent communication, interpersonal and customer-service skills.
• Ability to work effectively with all organizational levels.
• Able to work on multiple projects/priorities in a deadline-driven environment.
• Must be able to remain calm in pressure situations and adapt quickly to change.
• Demonstrate ability to maintain a customer-service focus and attitude at all times.
• Capable of working individually and as part of a team.
• Ability to take the lead on projects and problems when requested or as appropriate
• Procurement, installation, and support of all local smartphones (iPhone, Blackberry Work)
• Basic knowledge of LAN/WAN technologies, and network troubleshooting.
• Excellent time management, with a flexible approach to ensure adequate support for the office.
• A flexible approach to weekend working onsite for various projects.