McCabe and Barton have partnered with a Financial Services client in recruiting a Senior Service Desk Analyst on an initial 3 month contract inside IR35.

You will be providing a blend of 1st/2nd line support across the organisation. You will have day-to-day accountability for the global service desk, including ticket and incident management, coordinating service activities to resolve tickets with minimal downtime and drive service improvements. The team works primarily within a Windows & Cloud environment, and it is taken as a given that you will have hands-on experience with these technologies.

Key Skills and Experience:

• 7+ years working within a global service desk environment
• Hands on and able to support technologies across the Microsoft environment
• 1st/2nd line technical support including SharePoint administration and Active Directory and Office 365
• Background in banking or financial services
• VIP support is desirable
• Knowledge of service management and tracking software such as JIRA
• Strong communication and interpersonal skills with an ability to rephrase information for all levels of technical understanding.
• Self starter and team player and must of come from a broad technical background