Change Manager - Travel Technology Sector

£400.00 per day inside IR35

12 months

Hounslow, West London (3 days per week on-site)

Description of Role:

Our travel technology client is seeking a dedicated Change Manager to oversee ongoing Change Management activities and drive continuous support improvements. The successful candidate will be responsible for enhancing the quality of the ITIL-aligned change management process to meet the evolving needs of their global clientele.

Key Responsibilities:

• Conduct regular quality assessments of the change management support process.
• Identify and implement process improvement opportunities.
• Develop performance measurement and reporting systems.
• Promote a customer-focused and performance-driven change management culture.
• Assess complex changes and gather technical information.
• Ensure thorough testing and validation processes.
• Specify and validate change windows in consultation with relevant stakeholders.
• Ensure quality documentation submission for change approval.
• Facilitate cross-functional review for complex changes.
• Conduct Change Control Board meetings and record decisions.
• Schedule and execute approved changes.
• Record change outcomes on relevant systems.
• Prepare monthly change process execution data for reports.
• Ensure effective communication with stakeholders.

Relevant Work Experience:

• 8+ years in technology support or service management.
• Experience in managing high-tech solutions and understanding passenger processing flows.

Skills:

• Proficiency in collaborating with software development teams using agile methodologies.
• Experience with AWS, Elastic Search, and ServiceNow.
• Strong knowledge of ITIL processes and software development life cycles.
• Excellent communication, time management, and problem-solving skills.

Please attach your CV for immediate consideration.