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Overview: IT Operations Analyst Cleveland, TN or Dublin, OH The Information Technology Operation Analyst is responsible for providing excellent technical support, expedient triage and escalation of system and network issues ensuring minimal employee and customer impact. Responsibilities: Provide Production Support for CCFI batch processes while monitoring network and systems ensuring efficiencies. Evaluate and follow documented instructions of issues encountered in production. Will provide user support, document software issues encountered in production, analyze the root cause, debug the... more ->