Role: ICT Service Desk Operative

Location: Leamington Spa (ON Site 5 Days A Week)

Rate: £14.70p/h

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Duration: 3 months initial contract

Hays Technology is looking for a service desk analyst to join an exciting client's team.

What you will be doing:

• To provide instruction and advice to systems users via the telephone and remote support software
• To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded.
• To triage, categorise and prioritise all incidents presented via the employee self-service portal
• To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution.
• Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary

What we are looking for:

• A graduate looking to start their IT career or someone who has previous service desk experience
• Good communication Skills
• Customer service experience
• Team working experience

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now..

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