Role: IPT/UC Architect
Rate: £500 per day outside IR35
Location: Huddersfield/Hybrid (onsite when required not prescribed)
Length: 6 months (extension potential)

You'll be the architect on an exciting IP Telephony/Unified Communications migration project for a large well known UK brand with over 550 sites nationwide and some 8000 staff.

You will be an integral part of a project team tasked with replacing our Legacy IP PBX with a modern, converged contact centre and UC platform.

You will be responsible for:

• gathering the business requirements via workshops and sessions with stakeholders from management through to front line colleagues in our branches
• Documenting those requirements and playing those back to a range of audiences to validate your information and conclusions with broad support from the business.
• Assessing a shortlist of alternative solutions on the market which meet our needs and supporting the supplier and product selection process with strong technical justifications related to business outcomes.
• Owning the technical delivery of the project including a seamless migration from the current system to the new one while minimising business impact.
• Fully documenting all aspects of the chosen solution and undertaking knowledge transfer sessions with key stakeholder teams such as IT support.

• Subject matter expert in the Enterprise Telecomms/UC space
• Designing, configuring, and troubleshooting VoIP systems
• Collaborating with cross-functional teams to integrate VoIP systems with existing network infrastructure
• Providing technical expertise and practical support for VoIP and IPT issues.
• Strong verbal skills (including presenting) to be able to articulate the value of Cloud Communications at multiple levels
• Excellent written communication skills for design, planning, and project documentation
• Confident, credible, and authoritative demeanour - to technically shape a project and influence key stakeholders
• Detailed understanding and experience of Legacy IP PBX estates and solutions, which must include Mitel.
• Detailed understanding of Microsoft Teams Direct routing.
• Detailed understanding of modern contact centre UC technologies including but not limited to omnichannel, intent prediction, intelligent/skills based call routing,
• Gathering business UC, collaboration and contact centre requirements and formally documenting those.
• Good understanding of TCP/IP Networking insofar as it relates to voice systems.
• Recent telecomms/UC qualifications from a major vendor (ideally Mitel), but Microsoft, Cisco or other major vendors would be acceptable.

• At least 3 years experience as a UC/telecomms architect
• At least 5 years experience in the UC/telecomms space as in senior technical or technical pre-sales roles
• Recent (last 2 years) experience of at least one large (5000+ user) IP telephony platform migration from a Legacy platform to a modern SaaS offering.
• Producing Request for Tender (RFT) or Invitation to Tender (ITT) documents and managing lightweight supplier comparison or tender processes.
• Experience of working in, and successfully architecting a UC solution in a retail or other B2C business.

• Recent experience of migrating a large (5000+ user) Mitel IP telephony platform to a modern SaaS offering.