Customer Support
Rate£18/Hr
Location - London
Contract 3 months

Job Description:

• Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Documents and reports on work completed to ensure compliance with company and customer Procedures.
• Contribute to the development of technical procedures and standards to meet business and customer requirements.
• Escalate issues in line with company processes to ensure customer demands are met.
• Able to communicate on issues to meet business and customer requirements to avoid escalations.
• Provide customer service to internal and external customers to ensure a consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain a consistent effective contribution.
• Identify your own development needs in line with business objectives.
• Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice.
• Act in accordance with business Information Security Policies and report any potential or actual security events/risks

Performance Indicators

• Ensure Department/Contract meets SLA performance targets
• Maintain and improve customer satisfaction levels
• Understand and adhere to policies and procedures
• Demonstrates relevant focus behaviours
• Costs minimised
• Keep skills up to date with IT industry standards as appropriate to the role/contract
• Attain and maintain accreditations as appropriate to the role/contract

Next Stage
Conversation with a recruiter to assess suitability.

Start Date
ASAP

Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know.

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