Venesky-Brown's client, a public sector organisation in Edinburgh, is currently looking to recruit an IT Support Officer for an initial 23 month contract on a rate of £155.97/day Outside IR35. This role will be primarily office-based, with a flexible option to have working from home days (up to a maximum of two per week).

Responsibilities:

- Be responsible for setting up requisite IT accounts for new colleagues
- On behalf of the Assistant Head: IT Support, maintain the relevant sections of the organisation's IT Asset Register
- Support the provision of hardware to colleagues, to ensure they can effectively undertake their role
- Support the installation of software, providing, where applicable, instructions for users on using that software
- Where applicable, develop manuals, tutorials, and processes and procedures to guide and support colleagues using a newly developed software package
- Troubleshoot IT issues with staff members
- Oversee all iFix submissions pertaining to IT related issues
- Provide a record of any support (iFix) calls and the end-to- end approach to issue resolution
- Arrange, where applicable, for the repairing of hardware
- Create and maintain an adequate supply of IT-related stock, and any other equipment necessary for the functioning of their systems
- Act as a point of contact with internal and external stakeholders, on the performance, management and disposal of the organisation's hardware and software
- Be responsible for ensuring all aspects of the organisation's hardware and software conforms with the organisations and external bodies respective policies on IT.

Essential Skills:

- Demonstrable experience of supplying first- and second- line support in the workplace
- High levels of oral and written communication skills, with the ability to confidently present and engage in a range of internal and external settings
- The ability to gather evidence of non-technical users' technical issues to provide third party support services sufficient information to solve issues
- Experience of working in a high performing, fast-paced, dynamic, multi-disciplinary environment
- Proven ability to work under pressure, plan, prioritise, manage competing demands and meet tight deadlines
- Good interpersonal skills and ability to work with a wide range of internal and external stakeholders
- IT Literate, with strong knowledge in MS 365, including Microsoft Word, Excel and Outlook
- Meticulous attention to detail

If you would like to hear more about this opportunity please get in touch.
Posted Date: 06 May 2024 Reference: JSV-53109 Employment Business: Venesky-Brown Contact: Philip Griffiths