Role: Desktop Support
Rate: £130-140 per day
Hours: Standard office
Location: Warwick

GTS has an exciting IT Contract for a Desktop Support Engineer in Central Warwick. Initial 6-12 month contract but this may be extended.

This is a site-based contract role but will cover multiple sites and is inside IR35. As a result, this role is suited to umbrella contractors only.

DBS will be required

This role is suitable for candidates able to start immediately

Key roles/Activities
Windows and OSX environment support
Support of administrative activities and tasks
Support project work to develop technical solutions (for example rollout)
Support Clients in second level support and day by day business
Perform analysis and solutions of incidents in day by day business
Report and present progress of project work (effort, status, meetings etc.) to project leads
Desk moves
Managing Hardware for leavers and joiners and providing breakfix support (monitors, keyboards, phones, printers)
AD admin/PM admin for user accounts
New Laptop build check/installs/rebuild checks
Software installations
Folder Permissions/lockdowns
Mobile Device Configuration
Pitch/Meeting room support (Off and On-site)
Hardware incidents (Printers, Laptops, Desktop )
Software incidents (O365, Windows 7/10, bespoke applications )
Landesk/Anti-Virus

Key skills and Experience
Proficient in end user operating environments (Win 7/8/8.1/10) and OSX environments
Good knowledge of O365 and Adobe software
Good organisation, communication and incident/request management skills
Mobile device knowledge, BES and ActiveSync, apple, android, blackberry skills
Good communication and customer service skills
Good problem solving and troubleshooting skills
Experience in working for a large organisation supporting hundreds of users.
Ability to work within SLAs.
Weekend overtime work and 24/7 on call may also be required.