location: Edinburgh
Pay rate:£200 per day
Duration: 3-6 month contract
Hours: 37.5-hour week between 07:30 - 17:30, Monday - Thursday and 07:30 - 16:00 on Fridays
Must already hold SC Security Clearance

Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant.

Primary role requirements:
Responsible for maintaining and promoting highest level of service to the client
Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
Responsible for Incident ticket handling, escalation and problem diagnosis
Desktop/Laptop/VDI - build, configuration and deployment to end users
Assist with software installation/deployment
Assist with Smarthphone deployments

Secondary role requirements:
Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
Hardware installation/upgrade/break fix for desktop, laptop, and server
Smarthpone support
Assisting with customer projects
Create and update procedural documentation
Basic telephony support and cable patching
Provide second line operational support across a variety of platforms.
Initial investigation and reporting of network failures.

Essential Skills and Qualifications:
Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support
Knowledge of Microsoft Office 2010 onwards
Working knowledge of Active Directory - Users and Computers
Have an understanding of DNS, DHCP
Working knowledge of Cisco AnyConnect VPN
RSA Secure Login administration
Proven and demonstrable software and hardware troubleshooting skills
Knowledge of Microsoft SCCM and OS/Application deployment
Good written communication: concise and accurate call logging, documentation and email correspondence
Able to work well as part of a team or independently

Desirable skills/qualifications:
ITIL Version 3/4 Foundation
CompTia A+ Certification
Microsoft Windows 7/10 training and certification

If you have the skills required please apply now