We have an exciting opportunity for a Junior Desktop Support Engineer/IT Technician to join a blue chip organisation in London on an initial 12 month contract with likely extensions

*Umbrella contractors only as role is Inside IR35*

ServiceNow experience
Iphone Support
Mac Support
Windows Support

- Working technical knowledge of standard (Windows) operating systems to allow for resolution of software application issues or full rebuild of the PC (image, applications & client data)
- Working technical knowledge in order to address service work orders for PCs, laptops, printers (including packaging printers), cabling, televisions, projectors, phones, SIM cards, peripherals (eg keyboards or mice)
- Proficiency with LAN/WAN troubleshooting
- Strong verbal and written communication skills
- Ability to apply an intermediate level of subject matter knowledge to solve a variety of common IT and business issues
- Work on problems/projects of moderately medium-complex scope
- Exercise independent judgment within defined practices and procedures to determine appropriate action
- Evaluate unique circumstances and makes recommendations
- Minimum and current of 28 months of Desk side Support
- Ability to provide disposal services (including decommissioning, packaging, transporting and physical disposal or recycling as required)
- Hands and eyes server support
- Ability to perform root cause analysis and determine appropriate course of action based on result
- Coordinate and schedule maintenance activities with the warranty or maintenance provider
- Manage the logistics support process which covers the receiving and storing of purchased inventory
- Experience with updating H/W in Asset Management tools and software.

12 month rolling contract.

So if you are a Junior Desktop Support Engineer/IT Technician looking for your next exciting role please apply today!

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