Lorien are supporting an established government savings bank that are expanding their proposition within the Retail Banking part of the organisation. With this, they are looking for a Head of Retail Strategy and Innovation.

The role will be responsible for leading innovation and strategic thinking for customers, products and services. You will focus on the Design and Management of the banks future propositions, features and customer experience, whilst remaining in partnership with the Retail Services Senior Leadership team.

The organisation are evolving and going through significant growth, 'Digital First' is their main objective whilst supporting their customers and design these services to be inclusive and accessible for all.

As they aim to increase the pace at which they deliver change and enhancements to services and products, maintaining alignment with customer expectations and the increased competition in the UK savings market.

Based on this, the role will include:

• Streamline processes.
• Clear process and ownership
• Greater focus on ongoing service innovation utilising insights and trends from wider industry.
• Strategy and proposition development should become less iterative and responsive, with documents reviewed and enhancements made on a more regular basis.
• Own the development of the organisations strategy long-term customer/Retail strategy
• Identify new Digital innovations to enhance customer experience including technical opportunities offered by suppliers to enrich customer offering and challenge current thinking
• Understand target customers, needs and barriers, and the market and economic outlook to predict future needs
• Define innovation approach for customer experience opportunities and problems
• Be the senior internal specialist for innovation and design thinking methodologies

Skills Required:

• Strong communication skills - written and verbal - You will represent the business across the various levels and within the industry
• Strong Stakeholder engagement and relationships
• Customer Centric/Focus
• Strategic Thinking
• Forward Thinking
• Leadership

Experience:

• Working in a innovation, strategy or digital environment
• Leading teams through transformation projects
• Agile

Salary is paying between £70,000 - £77,000 with 27% pension, 25 days annual leave, 9 day fortnight scheme, performance related bonus plus further benefits.

Deadline for applications is Sunday 19th May.

Please apply if you feel you match on the above skills and would like to understand more about the role.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.