IT Support Technician - Maidstone - £30K + Benefits

An excellent opportunity has arisen within a field leading client of ours currently looking for an IT Support Technician who will be the first point of contact for all staff across the group who may require IT support. To triage issues, determining whether it can be fixed immediately or needs escalating.

What skills and experiences are essential to do this job?

• Excellent customer service mentality and skill set
• Dedicated to improving the service provided by the team and department
• Excellent communication skills and interface at all levels
• Excellent telephone manner
• Excellent organisational skills
• Excellent written and verbal communication with the ability to communicate complex/technical information
• Flexible and enthusiastic
• Articulate and confident
• Extremely pro-active approach to providing support
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Highly self-motivated and directed
• Keen attention to detail
• Team-oriented and skilled in working within a collaborative environment
• The ability and willingness to proactively take ownership of a task and follow it through to completion
• Proven experience working on a busy service desk/help desk
• Experience of the following is essential:
• Hands on experience of Office 365
• Active Directory - Azure and On Prem
• Helpdesk Incident Logging and escalation
• Windows 10/11
• MS Office suite
• MS Exchange Online
• Networking including: TCP IP Routing, VLAN, IP telephony

Main duties of the role:

• Ensure that customer's expectations are met and exceeded
• Participate in and manage the processing of incoming calls to the Service Desk via both telephone, helpdesk system and e-mail to ensure courteous, timely and effective resolution of end user issues
• Undertake or delegate where required daily security checks to ensure we remain compliant and resilient to security breaches
• Work in collaboration with other departments to ensure the smooth delivery of projects, ensuring you monitor incident trends and anticipate potential problems for proactive resolution
• Providing desktop/laptop/Surface Pro support
• Diagnosing and resolving technical issues
• Escalating IT issues where necessary
• Setting up and configuring new laptops and desktops
• Installing authorised software to laptops and desktops
• Ensuring security and upgrades are applied to desktops and laptops and kept up to date
• Fault finding to laptops and desktops
• Reporting faults and maintaining logs on Servers, desktops and laptops
• Ensuring all logs for equipment and users are maintained
• Setting up new users and disabling expired accounts in accordance with HR requirements
• Ensuring that a high level of customer service and support is provided to all internal and external customer

This really is an excellent opportunity to join a small team who can offer progression and development. For more information and a full job description, please contact Ben Turner at BRT Consulting.