The Opportunity:

Consulting as an IT Live Service Manager, you will be leading agile cross-functional teams for the seamless support of critical digital services, overseeing the end-to-end support and improvement of cloud-native offerings, prioritising client experience and meeting SLAs.

You will act as a focal point for your clients, using a confident, professional and transparent approach to build effective engagements and productive relationships, handling high-priority incidents for high-volume accounts, collaborating with Delivery Managers and key stakeholders to provide the required hands-on leadership for their service delivery offering.

Skills and Experience:

• Demonstrated senior leadership or management experience overseeing business-critical services, systems, and/or infrastructure, ensuring compliance with SLAs, KPIs, and contractual obligations
• Experience in supporting integrated digital services involving multiple organizations and systems
• Experience of the Government Digital Service (GDS) Standard and/or operating in a highly-regulated environment is preferred
• Experience of working with multi-disciplined teams comprising software developers, testers, Infrastructure Engineers, and IT operations staff in a DevOps environment
• Effective verbal and written communication skills, capable of simplifying complex concepts for stakeholders across all seniority levels, up to Director Level.
• Demonstrated enthusiasm for knowledge-sharing and mentoring junior team members
• Proficient in continuous service improvement using agile methodologies (Scrum, etc.)
• Capable of working under pressure and meeting tight deadlines, demonstrating clear prioritization in a fast-paced and agile environment

N.B. Candidates will have or be willing to undergo Basic Security Clearance once established in your role.

Please call Matthew Craig here at ISR to learn more?