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First Line Analyst First Line Analyst Rate£15.22/HrLocationPheonix House Colliers Way, Pheonx Business park - Nottingham NG8 6AT Contract 3 months Job Description: FG FLA 27am-7pm shift Rota:07:00 - 15:3007:30 - 16:0008:00 - 16:3008:30 - 17:0009:00 - 17:3010:30 - 19:00 Day to day duties and expectations Call taking across multiple contracts. Queue management Good time keeping (scheduled adherence) Contacts per day; 30 for full time. 15 for Part time. Average handling time; 8 Minutes 100% contact to incident ratio - the only exceptions are what we call switchboard calls. (we only get a few a... more ->
Service Desk Engineer- £12.00 an hour-1st line support-desk support 1st Line Support - IT Service Desk Agent LocationCumbria, CA24 - this is a Full time office-based role (no option to work from home) Hours37 hours per week (full time) ShiftsMonday to Friday on a shift rota between 07:00 - 15:30 or 09:00 - 17:30 Pay£12.00 per hour Vacancies 4 Contract6 months initially (with a view to going permanent after the contract finishes. This will be dependent on your performance in the role) Job OverviewWorking as a 1st line service desk advisor - dealing with jobs coming in via a ticketing system.... more ->
IT Service Manager - to £48,000 Rolling Contract with Large Public Sector Organisation IT Service Manager (Hybrid Working) Location: Belfast, Northern Ireland Hourly Rate: £19.81 to £25.81 Are you an experienced IT Service Manager looking for a role with one of the biggest organisations in Northern Ireland? Our client, a large housing associate based in Belfast, is seeking a dynamic individual to join their team. This role offers a hybrid working arrangement, allowing you to balance remote work with office-based collaboration. If you have had experience in the role in which you have overseen... more ->
2nd/3rd Line Support Analyst, Application Support - Financial/Banking - Windows, PowerShell, SQL. An exciting and challenging role providing 2nd/3rd Line Support/Systems Administration for numerous In House and 3rd Pary Applications in a mixed Windows/Linux environment - preferred candidates will have strong Database/SQL and Scripting skills and some Cloud experience AWS/Azure. Not essential but previous Financial/Banking background with some PeopleSoft, Cash Management/Risk and Payment Systems (SWIFT) all highly advantageous. Candidates are required to have a breadth and depth of Technical... more ->
IT Support Analyst (Windows 10, Microsoft 2016, ITIL) (Salisbury/Hybrid). Up to 33,500 Hybrid you will need to be onsite at least 3 days a week. You need to live within commutable distance of Salisbury and due to our clients location, own transport is essential You must be eligible for SC clearance (lived and worked in the UK for the last 5 years minimum) Our client provides infrastructure and support services to the armed forces. Role: As part of the IT Service Desk team, the IT Support Analyst will provide effective and efficient technical support. What you will be doing: Provide IT support... more ->
Application Support Analyst - Liverpool/Hybrid - £38,205 - £44,264. We are working with our Liverpool based client, an organisation of international repute with a unique user base of over 30,000. They are looking for an Application Support Analyst to join their Identity Access Management (IAM) Team. You will work closely with the IAM Technical Lead playing a key role in implementing, develop, managing and maintaining industry related systems, with primary focus on their new IAM platform, SailPoint. The Application Support Analyst will work within a multi-disciplined team within the IT... more ->
Application Support Analyst - Insurance/System and Application Fixes/Hybrid or fully remote KEY SKILLS: Application support experience within the insurance sector Strong communication skills Expertise in finding solutions to complex issues THE ROLE: The Application Support Analyst will act as the 1st line of support of the clients insurance applications including Acturis. You will responsible for troubleshooting business and IT application issues, identifying issue trends in order to reduce reoccurring issues. You will work alongside the technical team in analysing and fixing issues,... more ->
IT Support Analyst Guildford - 100% Onsite Our client is looking for an experienced IT support analyst with a background in working in professional services to provide support for their Guildford office. You will also be responsible for providing support to their regional offices. Key Skills Manage all UK/Regional/Global starter and leaver accounts Good knowledge of Microsoft applications, particularly Outlook and Teams Sound troubleshooting skills Good knowledge of Windows 10 Experience of supporting Multi-Functional Devices and printers Experience of supporting mobile devices including... more ->
IT Support Analyst, £200 per day inside IR35 1 month initially, Stafford Bench IT require an experienced IT Support Analyst to join a large organisation starting ASAP working on site in Stafford. Please note this role is working full time on site in Stafford which is mandatory The successful candidate should have the skills and experience included below: Proven experience working as an IT Support Analyst Excellent customer service skills to assist users in resolving their queries Strong experience with Microsoft OS and application stacks Windows 10 Office 365 suite Active Directory Experience... more ->
Senior Support Analyst This note this role is a 6 month FTC. Based 100% Remote working 4 days a week. My client are looking to recruit an Senior Support Analyst on a 6 month FTC. Essential Skills Power Platform MS Dynamics CRM Microsoft 365 Intune Power BI Office 365 Azure Responsibilities: Proactively resolve all service tickets within agreed SLA. Proactively resolve Dynamics CRM and Power BI tickets and requests Support the business with reporting and Power BI requirements, leveraging support from a 3rd-party provider. Serve as an escalation point for delivering 3rd line support. Actively... more ->
IT Support Analyst - 6 Month FTC Our client seeks an experienced IT support Analyst to join their team on a 6-Month Fixed Term Contract. Please note, the role is 100% on-site in London. You will be expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls. You will be the onsite presence for desk side support to users based in the London office. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, life assurance, income protection, private medical insurance, and many, many more... more ->
IT Support Analyst - Investment Management - 1st/2nd Line Support - O365 Our client, a leading Investment Management organisation based in London, are looking for an IT Support Analyst to join them on a permanent basis. This will be joining their Help Desk team playing a key role in a range of business-critical projects. The successful candidate will act as a key member of the IT Help Desk providing first and second line support and assistance to the business assisting with technology BAU and project related activity. Alongside this you will take ownership of tasks communicating with a range... more ->
Application Support Analyst - Liverpool/Hybrid - £38,205 - £44,264. We are working with our Liverpool based client, an organisation of international repute with a unique user base of over 30,000. They are looking for an Application Support Analyst to join their Identity Access Management (IAM) Team. You will work closely with the IAM Technical Lead playing a key role in implementing, develop, managi click apply for full job details more ->
IT Support Analyst - Entry Level/Junior Position - Derby Fantastic opportunity for someone looking for their first opportunity in IT Support! Salary up to 25k plus excellent benefits The role will be on-site near Derby, your own transport is required for this role (limited public transport on offer). As part of the service desk team, you will play a key part in providing an excellent level of customer service to internal users who need assistance with their IT Hardware & Software. Working with the wider team, you will be responsible for providing initial technical support for any IT related... more ->
IT Support Analyst - Bristol - 20,000 to 25,000 Bristol growth organisation is seeking an IT Support Analyst to join their established IT team. As an IT Support Analyst, you will play a crucial role in maintaining the smooth operation of the company's IT systems and providing technical assistance to employees. Responsibilities: Provide first-line technical support to internal users via phone, email, or in person. Troubleshoot hardware, software, and network issues, and escalate problems when necessary. Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Set... more ->
ICT Support Analyst £26549.00 - 31366.00 Per Annum, 37 hours per week Permanent Coleford (All Sites)/Agile Do you have fantastic customer facing skills and a desire to help resolve technical issues? Are you an experienced ICT Support Analyst or have the skills to become one? We have an exciting opportunity for you click apply for full job details more ->
Application Support Analyst, Hybrid Application Support Analyst required for a professional services business based in central London. Engagement is via umbrella company only. Hybrid working - 2/3 days split Working in a small team, the successful candidate will have extensive experience providing Application Support in a Windows environment. Any experience with Azure Virtual Desktop is useful, but not essential. Reporting to the Service Desk Manager, the successful candidate will provide ongoing technical support and maintenance for IT applications General responsibilities: - Build... more ->
Description: Project Support Analyst to assist Business Analysts and Project Managers on a programme, This is to to enhance their customer journey for prospective and current customers. As a Project Support Analyst, this person will be required to execute on tasks from the manager and keep organisation in place for the wider program, acting as a junior anaylst/project manager. Key duties will include - Organisation of tasks - Excellent communication skills to deliver project requirements between stakeholders in the programme - Manage Action Logs - Identify and Log potential risks and issues -... more ->
Position: Application Support Analyst Suitable for: 1st Line Support or Software Support, Helpdesk or Service Desk Analyst or IT graduate looking for entry level role. Anyone with an interest/some experience or knowledge of C# programming would have the opportunity to train towards becoming a programmer or at least include some programming work training. Location: Rugeley ( you must be within a commutable distance to Rugeley to apply ) Salary: £22k - £25k depending on experience Please note that unfortunately, our client is unable to offer sponsorship Our client, a niche software provider, is... more ->
IT Support Engineer, First Line, Windows & Microsoft, Active Directory, O365, Telephone & Email, Troubleshooting, Law firm/Legal Services experience. Law firm or Legal Services experience is highly desirable..The role is Manchester based but will require travel to other parts of the UK occasionally* A Manchester based company are looking for an IT Support Analyst to be the first point of contact for users. As the IT Support Analyst, you will be the first point of contact for all users via telephone, email, and face to face, in conjunction with a service desk management system within an agreed... more ->