Infor M3 Support Analyst required for a role with a client based in Dublin.

-Hybrid Working Model (3 days onsite)

My client is open to hiring a contractor or on a permanent contract basis.

This is an excellent opportunity for a suitable candidate to support the move from Traditional to Modern technologies and broaden their skills by implementing and supporting markets leading technologies.

Key Areas of Responsibility:

• Own incidents and carry out investigations to support the root cause analysis
• Work with M3 Application team to monitor the queue for defects
• Liaise with support management providing feedback and updates on issues and customer escalations
• Administer and maintain Infor M3 system and Life Cycle Manager
• Administer and maintain Infor OS and the ION Grid
• On-call rotation cover for production down incidents
• Provide operations and project support for the M3 on-premises and cloud environments for M3 issues reported by the production and project users
• Work with Application support to maintain on-premises and cloud environments by upgrading to the latest version of the M3 products
• Work with Application support of project activities by installing/upgrading M3 products and third parties on the test environments

Key Requirements:

• 2-3 years' experience of ERP M3 13.x software technical support
• Bachelor's degree or higher education in Computer Science or related areas
• Experience with REST, SQL, IIS
• Knowledge of the following Infor M3 areas - Sales, Manufacturing, Finance, System administration, Supply Chain management, Operations
• Experience with OpenText StreamServe Design Center, Control Center
• Familiar with Cloud Computing and Distributed Systems
• Familiar with Agile and Scrum/Kanban methodologies and practices
• Knowledge in software development processes, models, lifecycles, and methodologies.
• Skilled in Microsoft Azure cloud services design, deployment, management, security, and audit
• Familiar with Active Directory and/or Azure Active Directory
• Working experience of Microsoft Operating systems, Win10, Server 2012/16/19
• Experience supporting a 24 x 7 critical ERP environment.

Preferred:

• Experience in Infor OS, ION Desk and ION Grid Administration, ION Workflow and other IOS integrated products
• Experienced in any of the extension applications such as Graphical Lot Tracker, Demand Planner, Inventory Planning Workbench, Scheduling WorkBench, Warehouse Mobility