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Job Details
3rd Shift - Hardware/Software Support (Full Time)
Location: All States Country: United States of America Rate: 102-120K + Bonus
NO SPONSORSHIP
Technology Operations - Third Shift
Salary: $102k to $120k plus 15% bonus
Location: IL, TX, FL, GA, MA, MD, MN, NC, NJ, NY, DC, WI - Fully remote
3rd Shift Tuesday to Saturday 11:00 pm to 7:30 am. Production support for hardware and software problems ITIL applications and infrastructure problems incident management storage Unix Windows networking Business operations etc.
The Associate Principal of Technology Operations is responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management.
- Focus on shifting the overall operational posture from re-active to pro-active
- Analyze and report upon Production performance CI opportunities
- Analyze and report upon Production capacity CI opportunities
- Analyze and report upon Production critical-path processing CI opportunities
- Stand-up SWAT's if when needed to drive resolution of ongoing Production issues
- Identifies and diagnoses complex problems and factors affecting Production performance
- Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions
Posted Date: 12 Apr 2024
Reference: JSROBYNSUPPRT
Employment Agency: Request Technology - Robyn Honquest
Contact: Robyn Honquest