Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and transform their customer experiences. Fin can also be combined with our Helpdesk to become the Intercom Customer Service Suite, providing AI enhanced support for high touch queries that require a human agent. Intercom was founded in 2011 and is trusted by nearly 30,000 global businesses. We push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Opportunity: Enterprise Systems at Intercom enables us to operate as a high-performing, high-growth, scalable company. We are seeking an experienced, curious and motivated People Systems Analyst to join the growing Enterprise Systems team. You will manage and maintain our HRIS platform, ensure optimal performance, streamline HR processes, collaborate with stakeholders, provide technical support, and implement system enhancements. You will play a pivotal role in enhancing HR data accuracy, security, and reporting capabilities. You will report to the Manager of People Systems.

• Administer and maintain the HRIS platform (Workday), ensuring data integrity, system reliability, and smooth functionality. Serve as technical specialist for Workday Core HCM, Payroll, Benefits, Compensation, Absence, Time Tracking, Security, Reporting and Dashboards.
• Manage user access and permissions to ensure data security and privacy compliance.
• Demonstrates understanding with system architectures, process flows, and integrations involving various applications.
• Partner with cross functional teams to gather requirements, design, test, and implement solutions for the business.

• Collaborate with partner teams (People and IT teams) to configure and optimize HRIS modules, workflows, and data fields to align with business requirements.
• Provide end-user support, troubleshooting, and issue resolution for Workday-related queries.

• Develop and maintain custom reports, dashboards, and data visualizations to provide insightful HR metrics and analytics to stakeholders.

• Ensure HRIS compliance with relevant data protection and privacy regulations (eg, GDPR, CCPA).
• Monitor and audit HR data regularly to maintain data accuracy and integrity, implementing necessary corrections as needed.
• Stay updated on Workday updates and industry best practices to enhance system security and compliance.

• Provide training and support to HR staff and end-users on HRIS functionalities and best practices.
• Act as a subject matter expert on HRIS-related inquiries and troubleshoot any technical issues that arise.

• Support HRIS system upgrades, work with vendors and internal teams to plan and execute the upgrade process smoothly.
• Support the implementation of new HRIS modules or features, ensuring successful adoption and utilization by stakeholders.

• Proven experience (typically 3+ years) as a Workday Administrator or in a similar role.
• Strong understanding of HR processes and workflows, with the ability to translate business requirements into HRIS solutions.
• Strong proficiency with Workday and experience with related people systems (Greenhouse, Lattice, Pave, etc).
• Excellent analytical and problem-solving skills, with a keen eye for data accuracy and attention to detail.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Project management skills, capable of handling multiple initiatives and meeting deadlines in a fast-paced environment.
• Workday Certification(s) is highly desirable

As a People Systems Analyst, you will play a pivotal role in leveraging technology to enhance HR processes, empower data-driven decision-making, and drive overall HR efficiency. If you possess a passion for HR technology and are eager to contribute to a forward-thinking organization, we encourage you to apply and be a part of our team.

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

The base salary range for candidates within the San Francisco Bay Area is $138,000 - $172,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. Our policy is to not advocate on behalf of the company or our employees on any social or political topics in internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.