WHO WE AREThe Cisco IT team is changing the way we run Cisco's operations by improving the power of technology, the best of business processes and outstanding data insights. Together, we will Reimagine the Cisco experience.

Show the world how to Reinvent applications and demonstrate the future of the Internet to Showcase the power of Cisco: our people, products, processes, systems, and data. Please join us and make this journey together!WHAT YOU'LL DOThe Lifecycle Digital Transformation Team is responsible for all Lifecycle processes and systems that are anchored on delivering the best customer and partner experience including Market-to-Lead, Lead-to-Opportunity, Opportunity-to-Booking, Order-to-Cash, Onboard-to-Optimize, Escalate-to-Resolve, Renew-to-Booking, and Support-to-Advocacy.We have a superb opportunity for a software engineer to join our team in the Onboard-to-Optimize area, specifically Customer Feedback and Escalation Management.

Develop your knowledge of the Cisco Digital Customer Experience, and be a part of a team that is improving the customer experience across the racetrack. You will work with multi-functional IT, Operations teams, and hardworking developers. You will collaborate with cross-functional teams to Develop applications that make it easier for Cisco managers and engineers to manage feedback and escalations.

You will be interacting directly with Product Owners, Business Analyst, Technical Architects and IT development teams as part of your project work to develop committed release scope.AS A SENIOR ENGINEER, YOU WILL:- Partner with Product owners, Business Analyst to Groom User stories, provide effort estimates.- Works with IT Architects to analyze Technical Solution.

- Focus on maintaining code quality, security posture, reusability, scalability and operations as per Engineering Excellence guidelines. - Deliver requirements to committed user stories in Sprint and ensure product being built matches or exceeds expectations.- Work and coordinate with cross flow development teams for user stories dependencies.

- Manage Partner Relationships, Identify critical partners and required engagement model.WHO YOU WILL WORK WITHWhen you work with us, you'll be part of a highly empowered collaborative team who's passionate about building functional applications for CX community to support Cisco customers expeditiously and efficiently. We work hard, learn every single day, focus on doing measurable and impactful work; and have lots of fun along the way.

WHO YOU AREYou love using technology to solve business problems. You're an avid learner and have a strong track record of building scalable applications. Do you thrive in a complex agile development environment? Are you an ambitious IT professional who has excellent analytical and problem-solving skills? Good interpersonal, communication and presentations skills are an important part of what you bring to this role.

Do you feel comfortable dealing with ambiguity and are able to influence within and outside the organization?REQUIREMENTS FOR THIS ROLE:- 8+ years of software development experience in Java/J2EE, Python, Data Analytics platforms and SQL/NoSQL databases.- Passionate about building techno-functional solutions/platforms and working closely with cross-functional & business teams.- Work with senior management and business owners for longer-term vision to build long-term roadmap for the new functions & system capabilities.

- Excellent communication and follow-up skills, written and verbal, across organizations.- Experience working in Agile development teams, working knowledge of Agile (Scrum) development methodologies. Experience & solid understanding of Java/J2EE, MuleSoft, and Cloud native application architectures and design patterns.

- Experience & solid understanding of Qualtrics experience management platform, and Salesforce Integrations.- Experience & solid understanding of Java/J2EE and Cloud native application architectures and design patterns.- Experience and strong understanding of building HTTP, SFTP and REST APIs with JSON/XML.

- Strong understanding of implementation and working of end-to-end data analytics platforms and ETL processes.- Experience with creating data stores & data marts in databases like Oracle/Snowflake/MySQL & NoSql databases based on business functions.- Experienced with guiding senior management make important architectural choices, emerging technologies, guiding technical teams and delivering scalable & robust applications.

- Experience and understanding of Linux, containers, and/or Kubernetes.- Exposure to CI/CD tools and continuous integration - Jenkins, SonarQube, Git, etc.- Experience building platforms and running services in public cloud (GCP, AWS, or Azure).

- Understanding of IT processes, Quality and Risk compliance.WHY CISCO?. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!Nearly every internet connection around the world touches Cisco.

We're the Internet's optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times.

We're helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.We tackle whatever challenges come our way. We have each other's backs, we recognise our accomplishments, and we grow together.

We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).We know that powering an inclusive future starts with us.

Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool.

Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!Location:San Jose, California, USAlternate LocationRTP, OffsiteArea of InterestEngineer - SoftwareCompensation Range150900 USD - 222200 USD Job TypeProfessionalTechnology InterestSoftware DevelopmentJob Id1395807.