We're seeking an experienced Audio/Visual Support Technician to join a high-visibility, fast-paced headquarters environment. This role is ideal for someone who excels in AV operations, enjoys solving technical challenges, and provides exceptional white-glove support.

Responsibilities

You will serve as a primary resource for the operation, troubleshooting, and maintenance of enterprise-level AV systems, including:

• Supporting and maintaining AV systems for conferencing, digital signage, and workspace booking
• Providing white glove, high-touch support for executives and sensitive client interactions
• Offering end-user training, instruction, and guidance on AV systems and services
• Assisting with complex AV events and system setups
• Performing independent assessment, maintenance, troubleshooting, and repair of AV technologies
• Managing AV system failures, remediation, and equipment oversight
• Handling selected Zoom administration duties and supporting Zoom environments

Qualifications

• 3+ years of experience within IT/Desktop Support specifically maintaining AV systems for conferencing, digital signage, and workspace booking
• Hands-on experience administering and supporting Zoom
• Previous experience delivering white glove support to senior-level or high-profile users
• Background in training and guiding end users on AV tools and workflows