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ComputerWork: Jobs for Technical People

 

Newport Beach CA Full Time Posted by: Hoag Hospital Hoag Memorial Hospital Presbyterian Posted: Thursday, 26 March 2020
 
 
Applicants must be eligible to work in the specified location

The Desktop Support Specialist is responsible for providing information solutions in hardware, software, and installation support on desktop Personal Computers (PC) and other network computing devices. Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis. Under the supervision of the Desktop Manager, performs a wide range of technical duties assisting with the implementation and support of the Hoag Hospital's (Hoag) Desktop services. Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis. Projects an image of professionalism in communication, appearance and conduct. Performs other duties as assigned.

Essential Functions

Desktop Support Specialist:

  • Configures new Personal Computers (PCs) with Hoag's standard software and Standard PC guides. Utilizes imaging software to setup new PCs. Updates hardware and notifies appropriate personnel of PC inventory database changes. Utilizes available system tools. Re-images PC's that are re-deployed in organization. Ensures that no data from prior users remain on system. Inventories all incoming equipment and verify accuracy against purchase orders. Reports any discrepancies to the supervisor. Builds complex desktop and laptop images. Manages appropriate disposal of e-waste materials according to policy
  • Provides customer support for Hoag's standard applications (Desktop Operating Systems, Microsoft Office Suite, and Outlook). Refers customers to training available to facilitate problem resolution. Troubleshoots and supports desktop hardware to include PCs, monitors, printers, and network computers. Collaborates with other Information Support (IS) teams regarding hardware troubleshooting and installation (eg, cabling, printers). Works with PC vendor technical support to resolve hardware issues. Configures and provides loaner equipment for customers when resolution is not immediate. Works with Help Desk to facilitate warranty repairs and out-of-warranty repairs by third party vendors. Performs Incident Management process as specified.
    • Desktop includes desktop computers, laptop computers, portable computer carts, and Personal Digital Assistant (PDA) devices as identified in the Enterprise Architecture.
  • Performs tasks associated with evaluation, design, installation, configuration, upgrades, testing, documentation, and expansion for desktop, laptop, management, and operating technologies. Performs daily tasks to review generated output and analyze trends from productivity tools and desktop management tools; ePolicy orchestrator and Microsoft System Management server to proactively manage the environment.
  • Cross trains technical support specialists for the desktop deployment process. Works in conjunction with internal or external department groups in setting hardware and software standards. Follows the established standards for installing, configuring and/or removing hardware or software (change control process).
  • Maintains a positive and professional attitude when dealing with staff, customers and vendors. Demonstrates a willingness to learn new procedures, readily accepts new responsibilities, participates as a team player and contributes to the overall success of the department. Maintains current knowledge of departmental updates and Policies and Procedures. Initiates and participates in process improvement activities for departmental processes.
  • Position may require travel between various Hoag locations and its affiliates.
  • Position may require participation in 24/7 department on-call program. On-call employees are required to carry a department issued cellular phone or pager, respond to calls within 15 minutes, troubleshoot problem and provide services off-site as needed and be available to provide services on-site as needed within 1½ hours of being called or paged to respond.
  • Position may require participating in meetings outside of normal business hours including occasional evenings and/or weekends.
  • Position is located in a support department which operates a call center 24 hours a day, seven days a week to provide support and service. Operations include 1st, 2nd and 3rd shifts. Employees may be required to pick up shifts outside of their standard assignment for coverage due to vacations, holidays, staff shortages, or other special circumstances as determined by leadership.

Required:

  • One to three years previous work experience in technical support position.
  • Experience in supporting desktop software and hardware products

Preferred:

  • A+ certification preferred.
  • Experience with Mac operating systems.

Required:

  • Strong knowledge of enterprise applications (including but not limited to) including the following:
    • Win XP/2000
    • Microsoft Office Suite including Outlook
    • McAfee virus protection
    • Smarterm or terminal emulation software
  • Strong knowledge of various computer hardware platforms.
  • Familiarity with Netware and TCP/IP protocols.
  • Excellent communication skills; customer focused; excellent attention to detail; able to prioritize tasks and meet deadlines; strong interpersonal skills; able to work in a team environment.
  • Current CA driver's license required for local travel

Newport Beach CA, United States of America
IT
Hoag Hospital Hoag Memorial Hospital Presbyterian
Hoag Hospital Hoag Memorial Hospital Presbyterian
JS53648-EN_US
3/26/2020 12:13:53 PM


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