Director, Enterprise Applications - Full-time. The Director, Enterprise Applications is responsible for serving the customers of Administrative Information Services (AIS) by managing the staff and work of the AIS team of IT Services. AIS holds primary responsibility for developing and maintaining the College's Enterprise Resource Planning (ERP) system and related administrative software systems and for providing technical support for ERP users. As a member of the senior management team, this position works with the CIO to shape policies, plans, service levels and directions of IT Services, and to ensure the organization supports the teaching, learning mission of the College and the business processes of the various administrative departments.

• Coordinate schedules, set priorities and determine timelines and resources needed for tasks, in accordance with College and departmental goals.
• Provide technical leadership to AIS by overseeing development, administration and operations of ERP/SIS and related systems.
• Provide leadership to AIS team including developing team and individual goals, coaching, developing service and technical skills, setting schedules of tasks for staff, and managing performance evaluation processes.
• Ensure a consistent, quality customer service ethic within the team.
• Manage daily ERP/SIS system operations to ensure prompt and accurate delivery of data services (eg, reports, data extracts/imports, printing) to customer departments.
• Support training opportunities for AIS staff to develop current technical skills as ERP software advances, to provide optimal technical support and redundant coverage of responsibilities.

• Collaborate with managers and staff across the College to identify information service needs and recommend solutions that improve business processes.
• Maintain proper user access and security to ERP/SIS and related systems to preserve system viability and protect sensitive data.
• Oversee training of users prior to implementation of new or revised systems, in collaboration with client departments and outside consultants, as required.
• Ensure user requirements are met and trouble tickets are resolved promptly.
• Consult with administrators and users on desired enhancements and modifications to ERP/SIS and related systems, including AIS team recommendations on business processes; typically done through a formal prioritization process.
• Work with customer departments to promote effective use of ERP/SIS, supporting efforts to enable each user to be more self-sufficient and successful.

• Support the College's reporting and analytics needs by maintaining reporting software, writing reports, and training report writers.
• Assist in efforts for Data Governance, including maintaining documentation around fields, datasets, policies, and procedures.
• Continually seek ways to improve reporting at SMC.
• Guide software support/maintenance/relationships and oversee the adoption and use (development, support, maintenance, and integration) of SMC enterprise applications and related IT services and functions, including ERP/SIS and related systems (eg, DocuSign, ImageNow, PowerBI) and other proprietary administrative applications.
• Provide direction and operational support for in-house and contracted development, system/database administration and enterprise IT operation staffing.

• Manage multiple software projects and deadlines in alignment with institutional and departmental goals and priorities.
• Ensure effective communication of project statuses between AIS and project participants, and with the general user community when necessary.
• Participate in or manage special project teams at the CIO's discretion, typically related to improving overall efficiencies of delivering information services.

• Participate in IT Services departmental planning and overall management of the department.
• Assist the CIO and collaborate with other IT Directors to set directions aligned with College strategic directions and the Tech Strategic Plan.
• Assist the CIO in ensuring the effectiveness of all College technology operations.
• Promote collaboration between AIS and other IT Services units.
• Participate in future planning and goal setting for College-wide IT initiatives.
• Attend informational and training classes/conferences as needed (approximately two per year) to stay current with technology trends in higher education.

$110,000-$120,000

Apply at: https://recruiting.paylocity.com/Recruiting/Jobs/Details/3717763